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DEFINITY Enterprise Communications Server Release 8.2
Overview
555-233-002
Issue 1
April 2000
Adjunct Systems
117
Voice Messaging and Response
9 —Adjunct Systems
Voice Messaging and Response
DEFINITY AUDIX
While many voice messaging systems require separate equipment and connections, the
DEFINITY AUDIX System easily installs directly into your DEFINITY ECS cabinet to
support advanced voice messaging capabilities without the need for an adjunct
processor.
Each DEFINITY AUDIX system supports up to 2000 mailboxes and stores up to 100
hours of recorded messages. It can be configured with 2 to16 ports (in two-port
increments).
Whenever you call the DEFINITY AUDIX system, you interact with it by entering
commands through your telephone’s touch-tone keypad. You simply specify the desired
activity, and follow the voice prompts for the desired task.
Special voice-processing features include Voice Mail, Call Answering, Outcalling,
Multi-Level Automated Attendant, and Bulletin Board. The following is a summary of
DEFINITY AUDIX capabilities:
■
Shared Extensions
provide personal mailboxes for each person sharing a phone
■
Multiple Personal Greetings
allows you to prepare a pool of up to nine personal
greetings to save time and provide more personal customer service. Separate
messages can indicate you are on the phone, away from the desk, on vacation, etc.
You can assign different messages to internal, external, or after-hours calls
■
Priority Messaging
places important messages ahead of others. Internal and
External callers can mark the message as priority.
■
Outcalling
automatically dials a prearranged phone number or pager when you
have messages in your voice mailbox
■
Priority Outcalling
automatically dials a prearranged phone number or pager when
you have
priority
messages in your voice mailbox
■
Broadcasting
allows you to send a single message to multiple recipients or to all
users on the system
233002_1.book Page 117 Monday, February 21, 2000 8:28 AM