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Voice Messaging and Response
DEFINITY Enterprise Communications Server Release 8.2
Overview
555-233-002
Issue 1
April 2000
Mode Code Interface
DEFINITY ECS supports an analog Mode Code interface for communications with
I
NTUITY AUDIX and other voice mail systems using the same interface. This interface
employs DTMF tones, line signals, and feature access codes, and allows I
NTUITY AUDIX
to exchange data with the DEFINITY ECS without using a data link. Other adjunct
vendors can engineer their products to use this interface.
Dual DCP I-Channels
Support the use of dual DCP I-channels for AUDIX networking. In this case, networking
refers to the ability to send data files between AUDIX systems, not to communications
with the switch.
INTUITY Lodging
Lucent Technologies INTUITY Lodging is a messaging system designed especially for
lodging establishments such as hotels or other lodging providers such as hospitals or
colleges. The system supplies guests with electronic mailboxes that store voice or fax
messages. I
NTUITY Lodging serves as a private answering machine for each extension.
Hotel guests can leave messages for each other without going through the Attendant. For
incoming calls, an Attendant transfers the call to the appropriate room. If the guest does
not answer the call or if the line is busy, the call is automatically transferred to the guest’s
voice mailbox, where the caller can leave a voice message.
A message-waiting indicator on the guest’s phone notifies the guest that the voice
mailbox contains messages. Guests are assigned a password for accessing messages
remotely. They can retrieve and save messages from any telephone, on or off premises.
INTUITY Conversant
The INTUITY CONVERSANT Voice Information System is an interactive voice-response
system that automates phone-call transactions from simple tasks ,like routing to the right
department, to complex tasks, such as registering college students or providing bank
balances. It communicates with customers in natural-sounding, digitally recorded speech.
And it performs — 24 hours a day and without the services of an operator.
The system can handle single or multiple voice-response applications simultaneously,
and can serve up to 48 callers at once. It can operate by itself to dispense information or
collect data, or it can work with a host computer to access a large database such as bank
account records. With its speech-recognition capability, even rotary telephone users can
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