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DEFINITY Enterprise Communications Server Release 8.2
Overview
555-233-002
Issue 1
April 2000
Attendant (Operator) Features
43
Attendant Features
Backup Alerting
Notifies backup Attendants that the primary Attendant cannot pick up a call. It provides
both audible and visual alerting to backup stations when the attendant queue reaches its
queue warning level. When the queue drops below the queue warning level, alerting
stops. Audible alerting also occurs when the attendant console is in night mode,
regardless of the Attendant queue size.
Timed Reminder and Attendant Timers
Automatically alerts the Attendant after an administered time interval for the following
types of calls: extended calls to be answered or waiting to be connected to a busy
single-line telephone, one-party calls placed on hold on the console, and transferred calls
that have not been answered after transfer. Timed Reminder informs the Attendant that a
call requires additional attention. After the Attendant reconnects to the call, the user can
either choose to try another extension number, hang up, or continue to wait. DEFINITY
ECS supports a variety of administrable attendant timers for use in a variety of situations.
Privacy — Attendant Lockout
Prevents an Attendant from re-entering a multiple-party connection held on the console
unless recalled by a telephone user. This feature is administered on a system-wide basis.
It is either activated or not activated.
Intrusion (Call Offer)
Allows an Attendant to enter an existing call to inform the person being called about a
message or another call.
Release Loop Operation
Allows the Attendant to hold a call at the console if the call cannot immediately go through
to the person being called. A timed reminder begins once the call is on hold. If the call is
not answered within the allotted time, the call returns to the queue for the Attendant.
Timed reminders attempt to return the call to the Attendant who previously handled it.
Only when the original Attendant is unavailable are calls returned to the queue.
Attendant Vectoring
Provides you with the flexibility to manage Attendant group voice calls. When this feature
is turned on, you will be able to program how you want your Attendant group calls
processed. Attendant vectoring can be used by itself or in combination with QSIG
Centralized Attendant Service.
233002_1.book Page 43 Monday, February 21, 2000 8:28 AM