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Chapter 7: Boingo™ Hot Spot in a Box® Program for Hot Spot Businesses
Excellent Customer Support
Wireless-G VPN Broadband Router
Excellent Customer Support
Toll-free technical support is available from Boingo's staff of Wi-Fi experts. For questions or problems related to
the Boingo Hot Spot in a Box program, the Boingo Wi-Fi service, or your sales/usage commissions, please contact
Boingo Wireless Customer Support at:
Phone: 1-800-380-4082Monday through Friday 4:00 am to 10:00 pm (Pacific Standard Time)
Saturday and Sunday 6:00 am to 3:00 pm (Pacific Standard Time)
Address: Boingo Wireless
1601 Cloverfield Boulevard
Suite 570 South
Santa Monica, CA 90404
Web: www.boingo.com or www.boingo.com/servicecenter.html
E-mail: service@boingo.com
Getting Started
Setting up your first Hot Spot in a Box device is a fast and simple process. To begin, make sure you have the
following:
• Boingo Hot Spot in a Box device
• DSL, cable, or T1 connectivity
• A notebook or desktop computer with a wireless 802.11b or 802.11g adapter (such as a PCMCIA card) or
built-in 802.11b or 802.11g capabilities
Step 1: Setup of Your First Hot Spot in a Box Device
Set up the Wireless-G VPN Broadband Router using the Setup Wizard on the Setup CD-ROM. Boingo recommends
that you use a wired connection to configure the Router for Hot Spot in a Box. Then, click the Register button on
the Hot Spot tab of the Setup tab in the Router’s Web-based Utility (refer to “Chapter 6: Configuring the Wireless-
G VPN Broadband Router”).
IMPORTANT: Make sure to check with your
Internet Service Provider’s terms of service
agreement to see if they allow hot spots on your
plan before you continue.