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9.4.3 Configuration tool does not start, or communication is not
available
Troubleshoot the problem as shown below if the configuration tool does not start or communication is not available.
9.4.4 Configuration tool is not displayed in English
Troubleshoot the problem as shown below if the configuration tool is not displayed in English.
Checking Action
Is the Ethernet cable connected to the Ethernet port normal?
• Check if an Ethernet cable is used.
• Check if 1000BASE-T- or 100BASE-TX-compliant Ethernet cables are
used. (
Page 48, Section 5.2.2 (1))
• Check if the station-to-station distance is 100m or less.
(
Page 65, Section 6.4.4 (7))
• Check if the cable laying (bend radius) is within the specified range.
( Manual for the Ethernet cable used)
Are the external devices, where the Ethernet adapter module is
connected, normal?
Check if the external devices are powered on.
Is the switching hub used in the system normal?
• Check if the switching hub is powered on.
• Check if a 1000BASE-T- or 100BASE-TX-compliant switching hub is
used. ( Page 49, Section 5.2.2 (2))
Is the IP address specified at startup of the configuration tool
correct?
Enter a correct IP address in the address box of the Web browser or in
"Destination Setting" of the configuration tool.
( Page 179, Section 10.1.2)
If the IP address set for the configuration tool is unknown, the settings of
the Ethernet adapter module can be changed back to the factory default
settings. ( Page 222, Appendix 6)
Are the Web browser settings correct?
Configure the settings so that the proxy server is not used.
( Page 176, Section 10.1.1 (4))
Is the firewall enabled on the personal computer?
Disable the firewall on the personal computer and check whether
communications can be performed. If communications are performed,
check and correct the firewall settings.
Is the antivirus software on the personal computer blocking the
communications?
• Lower the security setting level of the antivirus software.
• Disable the firewall of the antivirus software and check whether
communications can be performed. If communications are performed,
check and correct the firewall settings of the antivirus software.
• Stop the operation of the antivirus software.
Is the .NET Framework 2.0 SP2 or later installed yet? Install the .NET Framework 2.0 SP2 or later.
Checking Action
Is the version of the Web browser correct?
Check the version of the Web browser.
( Page 50, Section 5.3.1 (1))
Are the Web browser settings correct?
Configure the settings so that the JavaScript is enabled.
( Page 176, Section 10.1.1 (4))
Has the configuration tool of the Ethernet adapter module, with
a serial number (first five digits) of "12101" or earlier, ever been
started up)?
• Start the configuration tool from the Ethernet adapter module. (Do not
start the configuration tool stored on the personal computer.)
• Delete temporary Internet files from the Web browser and start the
configuration tool.