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Chapter 6 - Warranty, Service, and Tech Support
Follow this procedure only if you want to manually upgrade your MultiVOIP.
Note: Steps 4-8 can be performed locally via the command port or IP.
1. Run “MultiVOIP configuration” from your old version of MultiVOIP software. Note the current
settings. Your MultiVOIP will be reset to factory defaults during this upgrade.
2. Uninstall your old version of MultiVOIP software by selecting the Uninstall MultiVOIP
Configuration option from the program group.
3. Install the proprietary software from the MultiVOIP CD.
4. From the program group of the MultiVOIP software, select Download Voice Coders. Select the
default file.
5. From the program group of the MultiVOIP software, select Download Factory Defaults.
6. From the program group of the MultiVOIP software, select Download Firmware. Enter “*.upg” in
the File name box and press ENTER. Select the file named boot.upg.
7. From the program group of the MultiVOIP software, select Download Firmware and select the
file mtvoip.bin.
8. From the program group of the MultiVOIP software, select MultiVOIP Configuration and
reconfigure your MultiVOIP. The upgrade is complete.