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Chapter 6 - Warranty, Service, and Tech Support
Service
If your tech support specialist decides that service is required, your MultiVOIP may be sent (freight
prepaid) to our factory. Return shipping charges will be paid by Multi-Tech Systems.
Include the following with your MultiVOIP:
• a description of the problem
• return billing and return shipping addresses
• contact name and phone number
• check or purchase order number for payment if the MultiVOIP is out of warranty. Check with your
technical support specialist for the standard repair charge for your MultiVOIP.
• if possible, note the name of the technical support specialist with whom you spoke.
If you need to inquire about the status of the returned product, be prepared to provide the serial
number of the product sent.
Send your MultiVOIP to this address:
MULTI-TECH SYSTEMS, INC.
2205 WOODALE DRIVE
MOUNDS VIEW, MINNESOTA 55112
ATTN: SERVICE OR REPAIRS
You should also check with the supplier of your MultiVOIP on the availability of local service and
loaner units in your part of the country.
About the Internet
Multi-Tech is a commercial user on the Internet, and we retrieve messages from our customers on a
periodic basis. Multi-Tech’s presence includes a Web site at:
http://www.multitech.com
and an ftp site at:
ftp://ftp.multitech.com