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Chapter 6 - Warranty, Service, and Tech Support
Tech Support
Multi-Tech has an excellent staff of technical support personnel available to help you get the most out
of your Multi-Tech product. If you have any questions about the operation of this unit, call 1-800-972-
2439. Please fill out the MultiVOIP information (below), and have it available when you call. If your
MultiVOIP requires service, the tech support specialist will guide you on how to send in your
MultiVOIP (refer to the next section).
Recording MultiVOIP Information
Please fill in the following information on your Multi-Tech MultiVOIP. This will help tech support in
answering your questions. The same information is requested on the Warranty Registration Card.
Model No.: _________________________
Serial No.: _________________________
Software Version: ____________________
The model and serial numbers are on the bottom of your MultiVOIP.
Please note status of your MultiVOIP including LED indicators, screen messages, diagnostic test
results, problems with a specific application, and so on. Use the space below to note the MultiVOIP
status:
________________________________________________________________________________________________________
________________________________________________________________________________________________________
________________________________________________________________________________________________________
________________________________________________________________________________________________________
______________________________________________________________________________________________________________
______________________________________________________________________________________________________
______________________________________________________________________________________________________________
______________________________________________________________________________________________________
Contacting Technical Support
If you prefer to receive service online, via the internet, you can contact Tech Support via e-mail at the
following address:
Country By E-mail By Telephone
France: support@multitech.fr +(33) 1-64 61 09 81
India: support@multitechindia.com +91 (124) 6340778
U.K.: support@multitech.co.uk +(44) 118 959 7774
U.S. and Canada: support@multitech.com (800) 972-2439
Rest of the World: support@multitech.com +(763) 717-5863
support@multitech.com
Internet:
http://www.multitech.com/_forms/email_tech_support.htm