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65
T
ROUBLESHOOTING
GUIDE
W
HAT
HAPPENS
IF
THERE
IS
A
POWER
FAILURE
If a power failure occurs, the fax machine keeps the
following data in the memory: the numbers set in
the phone book and the reports, while the documents
present in the memory will be lost.
After a power failure, the date and time on the fax machine
and cordless phone will also be lost so they will have to
be reset by carrying out the procedure described in the
"To set the date and time for the first time" section of
the "How to get started quickly" chapter.
W
HAT
HAPPENS
IF
THE
PAPER
OR
INK
HAS
RUN
OUT
If, during reception, the paper runs out or gets jammed,
the ink runs out or the operator console is raised,
the machine stops printing and the display shows the rel-
evant message and the document you are receiving is
temporarily recorded in the memory. Once the prob-
lem has been solved, the fax machine resumes printing.
I
F
THE
TRANSMISSION
IS
UNSUCCESSFUL
If transmission is not completed due to errors on the
line or fax machine, the error LED "
" lights up and a
short beep is emitted; in this case, the fax machine auto-
matically prints the transmission report (see "To print
reports and lists", chapter "Transmission and recep-
tion operations"), on which an error code indicates the
cause of the error (you will find a list of all the error codes
later).
W
HAT
HAPPENS
WHEN
A
DOCUMENT
IS
PLACED
IN
THE
AUTOMATIC
DOCUMENT
FEEDER
WHILE
THE
FAX
MACHINE
IS
PRINTING
If you place a document in the automatic document feeder
while the fax machine is making a copy, printing a report
or printing a document being received, the fax machine
behaves as follows:
• if it is making a copy, the fax machine will stop print-
ing and display a series of prompts to enable you to
restore it to its initial stand-by mode;
• if it is printing a report, the fax machine will stop
printing and display a series of prompts to enable you
to restore it to its initial stand-by mode;
• if it is receiving a document:
- it will stop printing and start to save the document
received. The display will show the message "RX
IN MEMORY".
Having saved the document, the display shows the mes-
sage "DOC IN MEMORY".
At this point, the fax machine will prompt you to remove
the document from the document feeder. The fax ma-
chine will then print the saved document.
P
ROBLEMS
ON
THE
FAX
MACHINE
The list below may be used as a guide to the solution of minor
problems on the fax machine.
PROBLEM SOLUTION
The fax machine displays
no messa
g
e at all.
Check that it is connected
to the power outlet and the
telephone socket.
The document is not fed in
correctl
y
.
Check that the document
res
p
ects the
recommendations listed in
"
What documents may be
used
", cha
p
ter
"
Transmission and
reception operations
".
The fax machine will not
send a document.
Check that the document is
not
j
ammed.
The line is bus
y
: wait until it
is free and then tr
y
sendin
g
the document a
g
ain.
The fax machine will not
receive a document
automaticall
y
.
It is set for manual
rece
p
tion: set it u
p
for
automatic rece
p
tion.
The fax machine will not
co
py
or receive documents.
Check that no documents or
sheets of
p
a
p
er are
j
ammed.
You are usin
g
an unsuitable
kind of
p
a
p
er: check the
characteristics of the
p
a
p
er
listed in the "
Technical
data
".
The fax machine
p
rints blank
sheets.
Place the document in the
correct position with the
side to be copied face
down.
NOTe
Incorrect transmission or reception by the fax machine may
also depend on factors other than those listed above, which
will be signalled in the form of error codes on the "Transmis-
sion report" and "Activity report", see "To print reports
and lists", chapter "Transmission and reception opera-
tions".