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Dealing with Problems (Advanced)
When a problem occurs, refer to this page. If a problem appears to be related to a software
application, read the software related manual. If you still cannot troubleshoot the problem,
contact your technical support office. You can use the PC Information Viewer to check the
computer's usage status (Î page 106).
Starting Up
The power indicator or battery
indicator is not lit
z Check the cable connection for the AC adaptor.
z Check to see if a fully charged battery is properly inserted.
z Remove the battery pack and disconnect the AC adaptor, then connect them
again.
The computer does not operate when
a USB device is connected
z The computer may not operate when certain USB devices are connected.
Disconnect the USB device, or set [Legacy USB Support] to [Disable] in
[Advanced] menu of the Setup Utility.
[Enter Password] is displayed z Input your Supervisor Password or User Password. If you have forgotten it,
contact your technical support office.
POST Startup Error(s) is displayed Î page 91
Windows startup, or an operation is
extremely slow
z Press
F9
in the Setup Utility (Î page 79).
This will restore the Setup Utility's settings to their default values (except the
password settings). Then, the Setup Utility must be run once again for you to
input the appropriate operating environment settings.
(The processing speed depends on the application software used, so this
operation may not cause the processing speed to increase.)
z If operations slow down during streaming playback, try changing the number of
colors of the display.
z Disable any resident software.
The date and time are incorrect z You can set the date and time using the following menu:
[start] - [Control Panel] - [Date, Time, Language, and Regional Options] - [Date
and Time]
z If you continue to experience problems, the internal battery maintaining the
clock may need to be replaced. Contact your technical support office.
z When the computer is connected to a LAN, confirm the date and time of the
server.
z This computer will not correctly recognize the date and time starting from the
year 2100 A.D.