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Troubleshooting
This section helps you correct some problems that may occur.
Problem Action
Error message appears
during startup.
Turn off the printer, wait fifteen seconds and
then turn on the printer. Call Technical
Support if the error message reappears.
Does not print. Check supply.
Check ribbon.
Send a corrected format and batch packet.
Does not feed. Set wide/narrow knobs correctly.
Partially printed data. Clean the printhead.
Send a corrected format packet.
Printing shadows or
smears.
Clean the printhead.
Change supply.
Check ribbon.
Light printing. Change supply.
Adjust the print contrast.
Check wide/narrow knobs.
Check ribbon.
Heavy printing. Clean the printhead.
Change supply.
Adjust the print contrast.
Check wide/narrow knobs.
Check ribbon.
Voids in printing. Clean the printhead.
Change supply type.
Check ribbon.
Serial bar codes do not
scan.
Leave printhead unlatched when not in use.
Use a print speed of 2.5 IPS.
Adjust the print contrast.
10-6
Using Diagnostics