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CF2351102-00 F 5-1
Section 5
Troubleshooting
5.1
Problems After Installation
There are two basic types of installation problems that can cause your
QCP/QSB23xx HBA to function incorrectly: hardware problems and Fibre Channel
problems. The following section provides itemized checklists to help you determine
why your QCP/QSB23xx HBA is not functioning.
5.2
Hardware Problem Checklist
■ Are all of the circuit cards installed securely in the system?
■ Are all of the cables securely connected to the correct connectors? Be sure that
the FC cables that attach from the QCP/QSB23xx HBA connectors to the device
are connected correctly. For example, the optical transmit connector on the
QCP/QSB23xx HBA must be connected to the optical receive connector on the
device. Some connectors require a firm push to ensure proper seating. An easy
way to check for correct seating is to switch the connectors on either the
QCP/QSB23xx HBA or the device, then restart your system.
■ Is the QCP/QSB23xx HBA installed correctly? Is it seated firmly in the slot?
■ Check for interference due to nonstandard PCI connectors.
■ Are all external peripherals properly powered up?
5.3
Fibre Channel Problem Checklist
■ Were all of the FC devices powered up before you powered up the PC?
■ Check that all cables are properly connected.
■ Some Fibre Channel switches support zoning. Make sure that your switch is
configured correctly.
■ Make sure that the data rate of the QCP/QSB23xx HBA matches the target
device. For example, if the QCP/QSB23xx HBA data rate is 2 Gb, the target
device must also be set to 2 Gb.