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General Troubleshooting
I can’t get the modem to establish an Ethernet connection.
• Even new computers don’t always have Ethernet capabilities – be sure to verify that your
computer has a properly installed Ethernet card and the driver software to support it.
• Check to see that you are using the right type of Ethernet cable (see page 22).
The modem won’t register a cable connection (Cable light not on
continuously).
• If the modem is in Initialization Mode, the Power Light will be flashing. Call your Cable
company if it has not completed this 5-step process within 30 minutes, and note which step
it is getting stuck on. (See page 24 for details.)
• The modem should work with a standard RG-6 coaxial cable, but if you’re using a cable
other than one your Cable company recommends, or if the terminal connections are loose, it
may not work. Check with your Cable company to determine whether you’re using the
correct cable.
• If you subscribe to video service over cable, the cable signal may not be reaching the
modem. Confirm that good quality cable television pictures are available to the coaxial
connector you are using by connecting a television to it. If your cable outlet is “dead” call
your Cable company.