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USB Troubleshooting
1) Left click on the “Start” icon in the lower left-hand corner of your screen.
2) Select “Run.”
3) The “Run” window appears. Type “winipcfg” in the text box, and click the “Ok” button.
4) The “IP Configuration” window appears. Use the drop down box to select the “RCA or
Thomson Digital Cable Modem.”
5) A list of addresses should appear. Locate the IP address. If the first three digits of the IP
address are “169,” your DHCP lease failed. Please contact your Internet Service Provider
(ISP) and ensure that they correctly provisioned your service for your digital cable modem
with the correct serial number and MAC address.
6) Once the IP configuration error has been corrected, you must unplug the USB cable
and plug it back in.
Windows 2000
A test known as “ipconfig / all ” can be utilized to determine if this is your problem. Please
follow the proceeding instructions to perform the “ipconfig” test.
1) Left click on the “Start” icon in the lower left-hand corner of your screen.
2) Select “Run.” The Run window appears.
3) Type “cmd” in the text box, and click the “Ok” button.
4) The command window appears. Type “ipconfig /all.” A list of all your adapters appears.
5) Locate the cable modem adapter, and its IP address. If the first three digits of the IP address
are “169,” your DHCP lease failed. Please contact your Internet Service Provider (ISP) and
ensure that they correctly provisioned your service for your digital cable modem with the
correct serial number and MAC address.
6) Once the IP configuration error has been corrected, you must unplug the USB cable and
plug it back in.