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USB Troubleshooting
Solution 4:
A. Wait a few minutes. The cable modem should work properly once the connection is made.
B. If you have waited several minutes and the connection is still not made, follow the
instructions outlined in Solution 2B, Test for the Possibility that the Dynamic Host Control
Protocol (DHCP) Lease from the Cable Company is Correct if “RCA or Thomson USB Cable
Modem” Exists, on page 36 to determine if it is a DHCP error. This message may resemble
TS Figure 4 below.
Symptom 5:
The cable modem was successfully installed. Following the cable modem installation, you install
or update an Internet Service Provider’s software (e.g., AOL.) Now, the cable modem is no longer
functioning properly. (Windows 98 SE only)
Some ISP’s installation software automatically creates its own TCP/IP protocols and removes the
Thomson cable modem TCP/IP protocol.
Solution 5:
To reconnect your cable modem TCP/IP protocols, follow the instructions below.
1) Click on the “Start” icon in the lower left-hand corner of your screen.
2) Select “Settings” followed by “Control Panel.” The “Control Panel” window appears.
3) Click on the “Network Neighborhood ” icon.
4) Choose the “Configuration” tab.
5) Scroll down the list until you come to “RCA or Thomson Cable Modem.” If “RCA or Thomson
Cable Modem” is not there, your cable modem is not installed correctly. Please proceed to
Solution 1 on page 32.
TS Fig. 4