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USB Troubleshooting
3) Double-click on the “System” icon, and select the “Device Manager” tab.
4) Scroll down the list until you come to “Network Adapters.” Double-click on “Network
Adapters.”
The “RCA or Thomson USB Cable Modem” should exist. If “RCA or Thomson USB Cable
Modem” does not exist, the cable modem was NOT installed correctly.
5) If the cable modem was not installed correctly, uninstall the USB cable modem in
accordance with the instructions outlined in Solution 1A, Uninstall USB cable modem, on
page 32 and attempt a reinstallation following the USB installation on page 9.
Windows 2000
1) Click on the “Start” icon in the lower left-hand corner of your screen.
2) Select “Settings,” followed by “Control Panel.” The “Control Panel” window appears.
3) Double-click on the “System” icon, select the “Hardware” tab, and choose “Device Manager.”
4) Scroll down the list until you come to “Network Adapters.” Double-click on “Network
Adapters.”
The “RCA USB Cable Modem” should exist. If “RCA or Thomson USB Cable Modem” does
not exist, the cable modem was NOT installed correctly.
5) If the cable modem was not installed correctly, uninstall the cable modem in accordance
with the instructions outlined in Solution 1A, Uninstall the USB cable modem, on page 32
and attempt a reinstallation following the USB installation on page 9.
2B. Test for the possibility that the Dynamic Host Control Protocol (DHCP)
lease from the cable Company is correct if “RCA or Thomson USB Cable
Modem” exists.
Windows 98 SE
A test known as “Winipcfg” can be utilized to determine if this is your problem. Please follow the
instructions below to perform the “Winipcfg” test.