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USB Troubleshooting
2C. Ensure that your cable modem network adapter is enabled on your
computer system.
This may be a problem if you have another network adapter installed on your computer system
that is enabled. To disable other network adapters, follow the instructions outlined below.
Windows 98 SE
1) Left click on the “Start” icon in the lower left-hand corner of your screen.
2) Select “Settings,” followed by “Control Panel.” The “Control Panel” window appears.
3) Double-click on the “System” icon, and select the “Device Manager” tab.
4) Scroll down the list until you come to “Network Adapters.” Double-click on “Network
Adapters.”
5) Highlight the network adapter(s) you wish to disable and double-click. To ensure the “RCA
or Thomson USB Cable Modem” functionality, you should disable all unused network
adapters.
6) The selected network adapter window appears. Click the “Disable in this hardware profiles”
box to disable the network adapter, and click “Ok.”
7) Close all open windows.
Windows 2000
1) Left click on the “Start” icon in the lower left-hand corner of your screen.
2) Select “Settings,” followed by “Control Panel.” The “Control Panel” window appears.
3) Double-click on the “System” icon. Select the “Hardware” tab followed by the “Device
Manager.”
4) Scroll down the list until you come to “Network Adapters.” Double-click on “Network
Adapters.”
5) Highlight the network adapter(s) you wish to disable and double-click. To ensure the cable
modem functionality, you should disable unused network adapters.