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PROBLEM SOLVING
7.26
Problem
You cannot use the
computer while the printer
is printing.
Possible Cause and Solution
Background Printing has not been selected.
• For LaserWriter 8.3, turn Background Printing on in the
Chooser. Status messages will now be redirected to the
Print Monitor allowing you to continue working while the
computer is processing data to be sent to the printer.
• For LaserWriter 8.4 or higher, turn Background Printing
on at the Print dialog box.
Printing Errors
Problem
The printer driver icon
does not appear in the
Chooser.
The printer name does
not appear in the Select
a PostScript Printer box
in the Chooser.
Possible Cause and Solution
Software is not installed correctly.
• The LaserWriter driver should be present as a part of the
Macintosh OS. Make sure that the LaserWriter driver is in the
Extensions folder within the Systems folder. If not, install
the LaserWriter driver component from the Macintosh OS CD.
• Make sure that you are using a high-quality cable.
• Make sure that the printer is on the correct network. Select
Network or AppleTalk Control Panel from Control
Panels in the Apple menu and then choose the correct
network.
• Make sure that the cables are connected correctly, the printer
is on, and the Data light is on.
• Make sure that the correct printer driver has been selected in
the Chooser.
• If the printer resides on a network with multiple zones, make
sure that the correct zone is selected in the AppleTalk
Zones box in the Chooser.
• Make sure AppleTalk is on. (The button next to Active is
selected in the Chooser.) You may need to restart the
computer to activate the change.
Common Macintosh Problems
Problems in the Chooser