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7.5
PROBLEM SOLVING
Solving General Printing Problems
Problem
The printer prints, but
the text is wrong,
garbled, or incomplete.
Pages print, but are
totally blank.
Possible Cause
The printer cable is
loose or defective.
The wrong printer driver
was selected.
The software application
is malfunctioning.
The operating system is
malfunctioning.
The toner cartridge is
defective or out of toner.
The sealing tape may
still be in the toner
cartridge.
The file may have blank
pages.
Some parts, such as the
controller or the board
may be defective.
Solution
Disconnect the printer cable and
reconnect it. Try a print job that you
know works. If possible, attach the
cable and printer to another computer
and try a print job that you know
works. Finally, try a new printer cable.
Check the application’s printer
selection menu to make sure that your
printer is selected.
Try printing a job from another
application.
If printing from Windows (any
version), exit to a Dos prompt and
verify functionality with the following
command: At a C:\ prompt, type Dir
LPT1, then press Enter. (This
assumes you are connected to LPT1.)
Exit Windows and reboot the
computer. Turn the printer off and then
back on again.
Replace the toner cartridge.
Remove the toner cartridge and pull
out the sealing tape. Reinstall the
toner cartridge, and check by printing
a demo page.
Check the file to make sure that it
does not contain blank pages.
Contact a service representative.