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PROBLEM SOLVING
7.27
The following situations are PS language specific and may occur when several printer
languages are being used.
Note: To receive a printed or screen displayed message when PS errors occur, open the Print Options
dialog box and click the desired selection next to the PostScript errors section.
Problem
PostScript file can not
be printed.
“This job contains
binary data...”
message appears.
A PS error page
prints.
The optional Tray 2 is
not selected in the
driver.
Possible Cause
The PostScript option may
not be installed.
The pure binary data
option is not supported by
the PostScript driver.
Print job may not be PS.
The printer driver has not
been configured to
recognize the optional Tray
2.
Solution
• Print a configuration page and
verify that the PS version is
available for printing.
• If PostScript is not available,
install the PostScript option. See
“Memory and PostScript DIMMs”
on page H.2.
Open the Properties of the
PostScript driver, click on
PostScript, and click on
Advanced button. The pure
binary data option is not
supported. Choose another.
Make sure that the print job is a
PS job. Check to see whether the
software application expected a
setup or PS header file to be sent
to the printer.
Open the PostScript driver
properties and set the Option Tray
item of Device option to
Installed.
Troubleshooting PS Errors