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13.3 <
Troubleshooting>
3 Open the rear cover.
4 Pull the jammed paper out.
Caution
Inside of the machine is very hot. Take care when removing paper
from the machine.
5 Close the rear cover. Printing automatically resumes.
Tips for avoiding paper jams
By selecting the correct media types, most paper jams can be avoided.
When a paper jam occurs, follow the steps outlined on page 13.1.
• Follow the procedures on page 5.5. Ensure that the adjustable guides
are positioned correctly.
• Do not overload the tray.
• Do not remove paper from the tray while your machine is printing.
• Flex, fan, and straighten paper before loading.
• Do not use creased, damp, or highly curled paper.
• Do not mix paper types in a tray.
• Use only recommended print media. See page
5.7
.
• Ensure that the recommended print side of print media is facing up in the
tray or manual tray.
Understanding display messages
Messages appear on the Smart Panel program window or the control panel
display to indicate the machine’s status or errors. Refer to the tables below
to understand the messages’ meaning and correct the problem if necessary.
Messages and their meanings are listed in alphabetical order.
Note
When you call for service, it is very convenient to tell the service
representative the display message.
Message Meaning Suggested solutions
[COMM. Error] The machine has a
communication
problem.
Ask the sender to try
again.
[Front or Rear]
[Cover Open]
The front cover or
rear cover is not
securely latched.
Close the cover until it
locks into place.
[Hsync Error] There is a serious
problem in your
machine.
Turn the machine off and
back on. If the problem
persists, please call for
service.
[Incompatible] The machine has
received a fax from
which is registered
as a junk fax.
The received fax data will
be deleted.
Reconfirm junk fax setup,
see page 10.2.
[Line Error] Your machine
cannot connect with
the receiving fax
machine or has lost
contact because of a
problem with the
phone line.
Try again. If the problem
persists, wait an hour or
so for the line to clear
and try again.
Or, turn the ECM mode
on. See page 10.2.