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Troubleshooting
Error messages
As with any sophisticated office product, errors may occur. If this happens, your machine identifies
the problem and displays an error message. The most common error messages are shown below.
Troubleshooting and routine
maintenance
IMPORTANT
For technical help, you must call the country where you bought the machine. Calls must be made
from within that country.
ERROR MESSAGES
ERROR MESSAGE CAUSE ACTION
Calibrate
Calibration
Failed
Toner is getting low. Check that the toner cartridges are not low and try
again.
Check Tray#1
Check Tray#2
The indicated tray is not completely
closed.
Close the indicated tray properly.
Comm.Error Poor phone line quality caused a
communication error.
Send the fax again or connect the machine to another
telephone line. If the problem continues, call the
telephone company and ask them to check your phone
line.
Connection Fail You tried to poll a fax machine that is
not in Polled Waiting mode.
Check the other fax machine’s polling setup.
Cover Open
Close the back
cover(3)
The back cover is not completely
closed.
Close the back cover of the machine.
Cover Open
Close the front
cover(2)
The front cover is not completely
closed.
Close the front cover of the machine.
Cover Open
Close the inside
cover(1)
The inside cover is not completely
closed.
Close the inside cover of the machine.