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Troubleshooting and routine maintenance
C - 11
C
If you are having difficulty with your machine
If you think there is a problem with the way your faxes look, make a copy first. If the copy looks
good, the problem is probably not your machine. Check the chart below and follow the
troubleshooting tips.
DIFFICULTY SUGGESTIONS
Printing or Receiving Faxes
Condensed print and horizontal
streaks or the top and bottom of
sentences are cut off.
You probably had a bad connection, with static or interference on the telephone
line. Ask the other party to send the fax again.
Poor print quality See Improving the print quality on page C-16.
Horizontal streaks; lines are
missing.
You may get a fax with horizontal streaks or with missing lines. Usually this is
caused by a poor telephone connection. Ask the other party to send the fax again.
Received faxes appear as split or
blank pages.
If the received faxes are divided and printed on two pages or if you get an extra
blank page, turn on the Auto Reduction menu setting. (See Printing a reduced
incoming fax (Auto Reduction) on page 6-4.)
Phone Line or Connections
Dialing does not work. Check for a dial tone. Change Tone/Pulse setting. (See Tone or Pulse on
page 7-6.) Check all line cord connections. Check power cord connection. Send a
manual fax by pressing Hook or by lifting the handset of the external phone and
dialing the number. Wait to hear fax receiving tones before pressing Black Start.
The machine does not answer
when called.
Make sure the machine is in the correct receiving mode for your setup.
(See Receive Mode on page 6-1.) Check for a dial tone. If possible, call your
machine to hear it answer. If there is still no answer, check the telephone line cord
connection. If there is no ringing when you call your machine, ask your telephone
company to check the line.