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Problems and Solutions
57
10. Trouble-
shooting
Dialing is not possible. • Make sure the power cord is properly plugged into a
power outlet.
• Make sure that the telephone line is properly
connected to both the TEL. LINE jack and the wall
jack (see page 11).
• Make sure that the machine is set to the correct
dialing mode for your telephone line. See the
procedure on page 45 and “DIAL MODE” on page 46.
The power is on, but no
transmission takes place.
• Make sure that the receiving machine has paper.
• If the receiving machine is in manual mode with no
attendant, reception will not be possible.
• Check the display for error messages.
• Pick up the handset and check for a dial tone. Dial the
receiving machine manually and make sure that it is
responding (you should hear a fax tone).
Nothing is printed at the
receiving end.
• Make sure that the document for transmission is
placed face down in the feeder.
A distorted image is
received at the other end.
• Noise on the telephone line may cause distortion. Try
sending the document again.
• Make a copy of the document on your machine. If the
copy is also distorted, your machine may need
service.
Reception and copying problems
Problem Solution
The machine doesn't
receive documents
automatically.
• Make sure that the reception mode is set to AUTO. If
you subscribe to a distinctive ring service, make sure
that the Distinctive Ring function is set to the correct
ring pattern. If you do not subscribe to a distinctive
ring service, make sure that Distinctive Ring is set to
OFF SETTING. (See Distinctive Ring on page 39.)