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Problems and Solutions
121
10. Trouble-
shooting
Reception and copying problems
Problem Solution
The power is on, but no
reception takes place.
• Make sure that the telephone line cord is plugged into
the TEL. LINE socket, and not the TEL. SET socket.
The printing paper comes
out blank when you try to
receive a document.
• Make sure that the document is loaded properly in the
feeder of the transmitting machine. Make a copy or
print a report to confirm the printing ability of your
machine.
Print quality is poor. • The print cartridge may need alignment or cleaning.
See page 114.
The received document is
faint.
• Ask the other party to send higher contrast
documents.
• The print cartridge may need replacement. Make a
copy or print a report to check your machine’s printing
ability.
Received images are
distorted.
• Noise on the telephone line may cause distortion.
Have the other party try sending the document again.
• Make a copy or print a report on your fax machine. If
the copy or report is also distorted, your fax machine
may need service.
The quality of copies is
poor and/or dark vertical
lines appear.
• Any dirt or material on the scanning glass will cause
spots to appear on copies and transmitted faxes.
Clean the scanning glass as explained on page 111.
all.book Page 121 Tuesday, March 29, 2005 9:08 AM