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TROUBLESHOOTING
PROBLEMS RELATED TO MACHINE OPERATION
Problem Point to check Solution
Specified machine
functions cannot be
used.
Have functions been disabled by the
administrator?
Some functions may have been disabled in the "User
Control" (Web page only) or system settings
(administrator). Check with your administrator.
When user authentication is enabled, the functions that
you can use and page counts may be restricted in your
user settings. Check with your administrator.
The operation panel
cannot be used.
Is the main power indicator lit? If the main power indicator is not lit, make sure that the
power plug is firmly inserted in the power outlet, switch
the main power switch to the "on" position, and press
the [POWER] key ( ) to turn on the power.
Did you just power on the machine? After the [POWER] key ( ) is turned on, the machine
requires some time to complete warmup operation.
During this time functions can be selected, however, a
job cannot be run. Wait until a message appears
indicating that the machine is ready.
Is the [POWER SAVE] key ( )
blinking?
Auto Power Shut-Off mode has activated. To return the
machine to normal operation, press the [POWER SAVE]
key ( ).
☞ 1. BEFORE USING THE MACHINE "[POWER
SAVE] KEY" (page 1-14)
Is a cover open or a device separated
from the machine?
A warning message will appear when a cover is open or
a device is separated from the machine. Read the
message and take appropriate action.
Did login fail three times in a row? When "A Warning when Login Fails" is enabled in the
"User Control" (Web page only) and login fails 3 times in
a row, a warning will be displayed and operation will
lock for 5 minutes. After operation unlocks, log in using
the correct user information. (If you do not know your
user information, contact your administrator.)
Does a message appear indicating that
Auto Login failed?
Auto Login failed due to a problem on the network.
Contact your administrator.
If you are the administrator, select the [Admin
Password] key, log in as an administrator, and
temporarily change the auto login settings in the system
settings (administrator). (Restore the changed settings
to their original state after the network problem has
been solved.)