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Administrator Guide
U.S. Robotics Corporation Two (2) Year Limited Warranty - 300
2.2 CUSTOMER is specifically advised to make a backup copy of all software provided with this product.
2.3 CUSTOMER assumes full responsibility to properly install and configure this product and to ensure
proper installation, configuration, operation and compatibility with the operating environment in which this
product is to function.
2.4 CUSTOMER must furnish U.S. ROBOTICS a dated Proof of Purchase (copy of original purchase
receipt from U.S. ROBOTICS or its authorised reseller) for any warranty claims to be authorised.
3.0 OBTAINING WARRANTY SERVICE:
3.1 CUSTOMER must contact U.S. ROBOTICS Technical Support or an authorised U.S. ROBOTICS
Service Centre within the applicable warranty period to obtain warranty service authorisation.
3.2 Customer must provide Product Model Number, Product Serial Number and dated Proof of Purchase
(copy of original purchase receipt from U.S. ROBOTICS or its authorised reseller) to obtain warranty
service authorisation.
3.3 For information on how to contact U.S. ROBOTICS Technical Support or an authorised U.S.
ROBOTICS Service Centre, please see the U.S. ROBOTICS corporate Web site at: www.usr.com
3.4 CUSTOMER should have the following information / items readily available when contacting U.S.
ROBOTICS Technical Support:
• Product Model Number
• Product Serial Number
• Dated Proof of Purchase
• CUSTOMER contact name & telephone number
• CUSTOMER Computer Operating System version
• U.S. ROBOTICS Installation CD-ROM
• U.S. ROBOTICS Installation Guide
4.0 WARRANTY REPLACEMENT:
4.1 In the event U.S. ROBOTICS Technical Support or its authorised U.S. ROBOTICS Service Centre
determines the product or part has a malfunction or failure attributable directly to faulty workmanship and/
or materials; and the product is within the TWO (2) YEAR warranty term; and the CUSTOMER will include
a copy of the dated Proof of Purchase (original purchase receipt from U.S. ROBOTICS or its authorised
reseller) with the product or part with the returned product or part, then U.S. ROBOTICS will issue
CUSTOMER a Return Material Authorisation (RMA) and instructions for the return of the product to the
authorised U.S. ROBOTICS Drop Zone.
4.2 Any product or part returned to U.S. ROBOTICS without an RMA issued by U.S. ROBOTICS or its
authorised U.S. ROBOTICS Service Centre will be returned.
4.3 CUSTOMER agrees to pay shipping charges to return the product or part to the authorised U.S.
ROBOTICS Return Centre; to insure the product or assume the risk of loss or damage which may occur in
transit; and to use a shipping container equivalent to the original packaging.