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Troubleshooting
Page 49
The pen tip and screen
cursor do not properly line
up.
Open the Wacom Tablet control panel and select the CALIBRATE tab.
Continue with Calibrating Cintiq on page 34.
The screen cursor moves
but it does not jump to the
pen tip location when the
pen is placed on the display
screen, and it does not
follow the pen tip when the
pen is moved across the
display.
Make sure the Wacom tablet driver has loaded properly by opening
the Wacom Tablet control panel. If the driver did not load you will see
an error message. If an error message appears, reboot your
computer. If the problem persists, refer to the Installation instructions
and reinstall the Wacom tablet software. (For Macintosh, you must
restart your computer after installing the Wacom tablet driver for
proper tablet operation.)
If you have customized the side switch on your pen to toggle between
PEN mode and MOUSE mode, make sure that your pen display is
operating in PEN mode.
When using Cintiq on a
multiple monitor system,
you cannot use the pen to
control the other monitor(s).
Set one of the ExpressKeys to DISPLAY TOGGLE, and then press that
key to cycle between pen control for the Cintiq and your other
displays. See the electronic Software User’s Manual for details on
working with DISPLAY TOGGLE.
You can also use your pen to control the other monitors in MOUSE
mode. To use MOUSE mode, first set the pen’s DuoSwitch to MODE
TOGGLE.... Then use the switch to toggle between PEN mode and
MOUSE mode.
The line you are drawing
does not line up with the
location of the screen
cursor.
To function properly, some applications require that the pen is set to
PEN mode. Make sure the pen has not been toggled to MOUSE mode.
If the pen is set to PEN mode and the problem still exists, then you
may have a corrupted preferences file. Follow the instructions in the
next tip to create a new preferences file.
Cintiq21UX_Manual.fm Page 49 Monday, November 5, 2007 10:27 AM