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Page 50
WINDOWS-SPECIFIC PROBLEMS
You suspect the pen tablet
preferences may be
corrupted, or want to make
certain that all settings are
at their factory defaults.
Delete the pen tablet preferences as follows:
Windows: Click the START icon and select ALL PROGRAMS.
Then select WACOM TABLET and TABLET PREFERENCE FILE UTILITY.
In the dialog box that appears, click on the REMOVE MY PREFERENCE
FILE button to delete the preferences for the current user. To delete
preferences for multiple users on Windows Vista or XP systems, click
on the REMOVE ALL PREFERENCE FILES button. Note that
administrator rights are required to delete preferences for all users.
Relaunch any currently open tablet-aware applications that you may
be running.
Macintosh: For a single user, delete the tablet preferences by first
choosing your HOME folder from the GO menu. Then open your home
LIBRARY folder. Within your home LIBRARY folder, open the
PREFERENCES folder and delete the COM.WACOM.WACOMTABLET.PREFS
file. Log out, then log back in. When the tablet driver loads, it will
create a new preferences file with the factory defaults.
For multiple users, delete all tablet preferences by first opening the
main APPLICATIONS folder. Then open the WACOM TABLET folder and
run the REMOVE WACOM TABLET utility. When the utility starts, click on
the REMOVE ALL PREFERENCE FILES button. The tablet driver will be
restarted, creating new preferences files with the factory defaults.
Recalibrate the tablet.
Note: Do not manually remove the WACOM TABLET.PREFPANE file from
the main L
IBRARY PREFERENCEPANES folder. This file is only to be
removed when uninstalling the tablet software driver, and then only when
using the R
EMOVE WACOM TABLET utility
The screen cursor moves
erratically or jumps around
on the display screen when
another tablet is connected
to your computer.
The tablet portion of Cintiq emits electromagnetic waves at a certain
frequency. If another tablet is too closely placed to Cintiq it may
interfere with screen cursor positioning. If this occurs, move the
tablet further away from Cintiq.
After changing right- and
left-handed settings in the
computer’s mouse control
panel, the pen tip no longer
functions properly.
Restart Windows for your Wacom tool settings to be correctly
recognized.
Cintiq21UX_Manual.fm Page 50 Monday, November 5, 2007 10:27 AM