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9 Troubleshooting
9-12 Xerox PE220
Solving Other Problems
The following chart lists some conditions that may occur and the
recommended solutions. Follow the suggested solutions until the problem is
corrected. If the problem persists, please call for service.
Paper Feeding Problems
Condition Suggested solutions
Paper is jammed
during printing.
Clear the paper jam. See Clearing Paper Jams on
page 9-4
.
Paper sticks together. Ensure that there is not too much paper in the tray. The
tray can hold up to 150 sheets of paper, depending on
the thickness of your paper.
Make sure that you are using the correct type of paper.
See
Paper Specifications on page 10-6.
Remove paper from the tray and flex or fan the paper.
Humid conditions may cause some paper to stick
together.
Multiple sheets of
paper do not feed.
Different types of paper may be stacked in the tray. Load
paper of only one type, size, and weight.
If multiple sheets have caused a paper jam, clear the
paper jam. See
Clearing Paper Jams on page 9-4.
Paper does not feed
into the machine.
Remove any obstructions inside the machine.
Paper has not been loaded correctly. Remove paper from
the tray and reload it correctly.
There is too much paper in the tray. Remove excess
paper from the tray.
The paper is too thick. Use only paper that meets the
specifications required by the machine. See
Paper
Specifications on page 10-6
.
The paper keeps
jamming.
There is too much paper in the tray. Remove excess
paper from the tray. If you are printing on special
materials, use one sheet of paper at a time.
An incorrect type of paper is being used. Use only paper
that meets the specifications required by the machine.
See
Paper Specifications on page 10-6.
There may be debris inside the machine. Open the front
door and remove the debris.
Transparencies stick
together in the paper
exit.
Use only transparencies specifically designed for laser
printers. Remove each transparency as it exits from the
machine.
Envelopes skew or
fail to feed correctly.
Ensure that the paper guides are against both sides of
the envelope.