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Card
Printer
Solutions
General information
Getting started
Operation
Cleaning
Specifications
Appendix A
Appendix B
Troubleshooting
Printing a card
Dual-sided Lamination
P720 Plastic Card Printer
Appendix C
SCREEN MESSAGE
READING ERROR
REJECT BOX FULL
MAGNETIC ERROR
FLASH ERROR
NO ACCESS
MEANING
Data cannot be read from
the card’s magnetic stripe
The reject box is full
The printer cannot detect a
magnetic stripe on the card
ACTION
Check that the cards are
loaded with the magnetic
stripe in the correct orienta-
tion. Check whether high or
low coercivity cards have
been specified. Check that
the data conforms to ISO
specifications.See
Appendix A of this manual
for further information.
Empty the reject card box and
press the right panel button
Check the card orientation
Contact your dealer for
technical support
Ribbon Errors: Check that the print ribbon has not “run out”. Lock and then unlock the print head assembly; this resyn-
chronises the ribbon automatically. When using a color ribbon, it should advance automatically so that the leading edge
of the yellow panel is beneath the print head. Ensure that the correct ribbon type has been specified in the Windows dri-
ver.
Card Feed & Mechanical Errors: Ensure that the card thickness adjustment has been set-up correctly to allow one card
to feed.
Magnetic Encoding Errors: Check that the cards are inserted correctly in the printer. Ensure that the cards are low or high
coercivity as required, and are set-up correctly in the printer driver.
Cleaning Alert: The printer has counted the number of cards printed and has automatically flagged that a cleaning
routine needs to be carried out. (See Chapter 4).