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Troubleshooting
Error Messages
136
P1048261-004 8/22/12
STATUS light steady yellow
Caution • The printhead may be hot enough to cause
severe burns. Allow the printhead to cool.
The printhead is over
temperature.
Allow the printer to cool.
Printing automatically resumes
when the printhead elements
cool to an acceptable operating
temperature.
If this error persists, consider
changing where the printer is
located or using a slower print
speed.
STATUS light steady yellow
The printer shows one of these messages
or cycles between them.
Caution • An improperly connected printhead data or
power cable can cause these error messages. The
printhead may be hot enough to cause severe burns.
Allow the printhead to cool.
The printhead data cable is not
properly connected.
Call a service technician to
hook up the printhead
properly.
The printhead has a faulty
thermistor.
Call a service technician to
replace the printhead.
STATUS light flashing yellow
Caution • An improperly connected printhead data or
power cable can cause this error message. The
printhead may be hot enough to cause severe burns.
Allow the printhead to cool.
The printhead temperature is
approaching its lower
operating limit.
Continue printing while the
printhead reaches the correct
operating temperature. If the
error remains, the environment
may be too cold for proper
printing. Relocate the printer
to a warmer area.
The printhead data cable is not
properly connected.
Call a service technician to
hook up the printhead
properly.
The printhead has a faulty
thermistor.
Call a service technician to
replace the printhead.
Table 17 • Error Messages (Continued)
Display/
Indicator Lights
Possible Cause Recommended Solution
PRINT HEAD OVERTEMP
PRINTING HALTED
HEAD COLD
PRINTING HALTED
THERMISTOR
REPLACE PRINTHEAD
HEAD COLD
PRINTING HALTED