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58 ADSL X5 User's Guide
Problem
My X5’s ADSL light is solidly lit, but I cannot connect to the
Internet.
Solution
There are several issues that could cause this problem. Check these
items:
• Ensure that you are using the correct VPI, VCI and
Encapsulation settings.
• If your Encapsulation begins with PPP, ensure that you have
typed your ADSL Username and Password correctly. (Note
that this is NOT the username and password you used to log
into the Zoom Configuration Manager on page 13.)
!
If you had the modem automatically configure its settings,
open the Basic Setup page, ensure that MANUAL is
selected, then select 7 from the Virtual Circuit
drop-down list. When the screen changes to show the
automatic configuration settings, select MANUAL again,
then enter the correct Username and Password in the
boxes provided. Click Save Changes and Write Settings
to Flash.
!
If you manually configured your modem, open the Basic
Setup page, ensure that MANUAL is selected, then enter
the correct Username and Password in the boxes
provided. Click Save Changes and Write Settings to
Flash.
• Verify that your service provider’s ADSL connection is
functioning properly. (Place a call to your service provider’s
customer support department to verify this.)
• Windows users only: Verify that the Web browser on the
computer on which you installed the software is configured for
a network connection (this might be called a “Local Area
Network” or “broadband” connection). If you need help
configuring your Web browser, refer to Appendix E:
Configuring Your Web Browser on page 62.