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Appendix D: Troubleshooting 61
Problem
The computer on which I installed the X5 software is connected to
the Web, but the computers connected through my network device
cannot access the Internet.
Solution
The problem is most likely with your network device (such as a
wireless access point, router, hub, or switch). Check these items:
• Try rebooting each computer on your network. For example, if
you are using a router, reboot each computer that is connected
to the router. This will allow for the computers to release and
renew their IP addresses.
• If you are using a wireless access point or a router, verify that
the device is using Dynamic Host Configuration Protocol
(DHCP). This is also known as dynamic IP addressing.
Depending on your device, this may be controlled by an
Obtain an IP address automatically option. If you need
help, refer to the documentation that came with your network
device or contact its manufacturer.
• Refer to the documentation provided with your network
device or contact its manufacturer for assistance.