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Prestige 1600 Universal Access Concentrator
Troubleshooting
17-1
Chapter 17
Troubleshooting
17.1 Problems Starting Up the Prestige 1600
Table 17-1 Troubleshooting the Start-Up of your Prestige 1600
Troubleshooting Corrective Action
None of the LEDs
are on when you
power on the
Prestige 1600.
Check the connection between the power cord and
your Prestige 1600.
If the error persists you may have a hardware
problem. In this case you should contact technical
support.
Check to see if the Prestige 1600 is connected to
your computer's serial port.
VT100 terminal emulation
9600 Baud
No parity, 8 Data bits, 1
Stop bit
Cannot access the
Prestige 1600 via
the console port.
Check to see if the
communications
program is configured
correctly. The
communications
software should be
configured as
mentioned here.
Flow Control set to None
17.2 Problems With the xDSL Port
Table 17-2 Troubleshooting an xDSL Port Connection
Troubleshooting Corrective Action
Cannot connect to
the xDSL Client
Check Menu 24.1 to verify the line status. If it
indicates [down], then refer to the section on the
line problems.
17.3 Problems with the WAN Port
Table 17-3 Troubleshooting the WAN Port Connection
Troubleshooting Corrective Action
Check if the WAN port is connected to an external
WAN device.
Cannot connect to
WAN device.
Check if the power of the external WAN device is
turned on.