210 CHAPTER 8: CONFIGURING GROUPS
Configuring Call
Pickup Groups
A VCX telephone user can use a call pickup feature to answer a call that
is ringing on another VCX telephone.
There are two types of call pickup:
■ Directed Call Pickup — Allows a user to answer a call ringing on the
phone of a specific user. To answer the call, the user enables the
Directed Pickup feature (feature code *455), enters a security code,
and then enters the extension of the ringing phone. This transfers the
call to the user.
■ Group Call Pickup — Allows a user to answer a call ringing on the
phone of any user who is a member of a configured Call Pickup
group. A Call Pickup group is a collection of phones that allow each
member of the group to answer another member's calls if:
■ The other member's telephone is ringing.
■ The other member's telephone has a flashing call appearance light
but the call itself is not ringing because the phone has been
programmed with Ring Delay or No Ring options.
You can also configure a Call Pickup group to allow non-group members
to answer a call ringing on a phone in the group.
This section describes how to configure a Call Pickup group. See
Configuring Directed Call Pickup
for information on configuring a
Directed Call Pickup group.
Call Pickup group configuration is subject to the following limits:
■ Each site can can support a maximum of 100 groups.
■ Each group can support a maximum of 75 members.
■ An extension can a member of a maximum of 100 groups.
Creating a Call Pickup
Group
To create a Call Pickup group:
1 From the Central Manager, select the VCX server on which you want to
create the Call Pickup group (see A
ccessing a VCX Site through the
Central Manager).
The USERS interface is enabled and the Users page appears. This page
lists all the users configured on this server. The menu options for the
USERS interface appear on the left side of the window.
