228 CHAPTER 8: CONFIGURING GROUPS
■ Calls can be redirected to a telephone number or extension.
In addition to the default call coverage point, you can create a coverage
plan for a hunt group or attendant. A coverage plan consists of coverage
rules. A rule specifies the call coverage point (voice mailbox or number) to
which unanswered calls should be redirected based on a specific date,
day of the week, or time. For example, you can configure a coverage rule
that specifies unanswered calls on weekends be redirected to another
telephone number.
The following types of scheduled coverage rules are available (listed in
order of priority):
■ One-time events
You can configure a rule for a one-time event that lasts for a single
day, multiple days, or part of a day.
■ Repeating events
You can configure a rule for events that repeat on a weekly basis.
These events span one day or less.
■ Default coverage
You can assign multiple coverage rules to a hunt group or attendant,
each rule covering a different time window (event). However, one-time
events cannot overlap, and repeating events cannot overlap.
In a multi-site VCX environment, hunt group or calling group members
can be located in different time zones. Scheduled coverage rules are
executed within the time zone provisioned for the hunt group (see
Table 26
), not according to hunt group member location.
You can enable night service or night attendant coverage by creating a
call coverage rule that designates an extension, auto attendant, or voice
mailbox as the coverage point during non-business hours.
Changing the Default Call Coverage Point for a Group
When you create a hunt group or attendant, VCX software automatically
assigns the group’s voice mailbox as the default coverage point. You can
change the default call coverage point to a telephone number or
extension to which unanswered calls to the group or attendant should be
redirected. Note that you cannot delete the default coverage point.
