246 APPENDIX G: OBTAINING SUPPORT FOR YOUR 3COM PRODUCTS
To send a product directly to 3Com for repair, you must first obtain a
return materials authorization number (RMA). Products sent to 3Com
without authorization numbers clearly marked on the outside of the
package will be returned to the sender unopened, at the sender’s
expense. If your product is registered and under warranty, you can obtain
an RMA number online at
http://eSupport.3com.com/. First-time users
must apply for a user name and password.
Telephone numbers are correct at the time of publication. Find a current
directory of 3Com resources by region at:
http://csoweb4.3com.com/contactus/
Country Telephone Number Country Telephone Number
Asia, Pacific Rim — Telephone Technical Support and Repair
Australia
Hong Kong
India
Indonesia
Japan
Malaysia
New Zealand
1800 075 316
2907 0456
000 800 440 1193
001 803 852 9825
03 3507 5984
1800 812 612
0800 450 454
Philippines
PR of China
Singapore
South. Korea
Taiwan
Thailand
1800 144 10220 or
029003078
800 810 0504
800 616 1463
080 698 0880
00801 444 318
001 800 441 2152
Pakistan Call the U.S. direct by dialing 00 800 01001, then dialing 800 763 6780
Sri Lanka Call the U.S. direct by dialing 02 430 430, then dialing 800 763 6780
Vietnam Call the U.S. direct by dialing 1 201 0288, then dialing 800 763 6780
You can also obtain non-urgent support in this region at this email address apr_technical_support@3com.com
Or request a return material authorization number (RMA) by FAX using this number: +61 2 9937 5048, or send an
email at this email address:
ap_rma_request@3com.com
Europe, Middle East, and Africa — Telephone Technical Support and Repair
From anywhere in these regions not listed below, call: +44 1442 435529
From the following countries, call the appropriate number:
Austria
Belgium
Denmark
Finland
France
Germany
Hungary
Ireland
Israel
Italy
0800 297 468
0800 71429
800 17309
0800 113153
0800 917959
0800 182 1502
06800 12813
1 800 553 117
180 945 3794
800 879489
Luxembourg
Netherlands
Norway
Poland
Portugal
South Africa
Spain
Sweden
Switzerland
U.K.
800 23625
0800 0227788
800 11376
00800 4411 357
800 831416
0800 995 014
900 938 919
020 795 482
0800 553 072
0800 096 3266