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Ethernet+Modem/Fax PC Card User’s Guide
E-2 Product Support Services
Software Update and Upgrade Service
Accton constantly improves its software products by adding enhancements and
new features. Minor software updates are free of charge. If greater changes have
been made to the software, Accton offers software upgrade services at a specially
reduced price.
Bulletin Board Service (BBS)
• In countries other than the U.S., call 886-3-5770-654 to reach Accton
Taiwan’s modem line. Modems with 14400 through 2400 baud are supported.
Choose 8 data bits, 1 stop bit and no parity. Standard VT100 terminal
emulation is supported
• In the United States, call 408-452-8828 to reach the Accton USA’s modem
line. Modems with 14400 through 2400 baud are supported. Choose 8 data
bits, 1 stop bit and no parity. Standard VT100 terminal emulation is supported
Interactive Fast Fax (U.S.A. office)
Printed technical documentation can be Fax’ed to your Fax machine, 24-hours a
day.
• Call 408-452-8811 to reach Accton’s interactive Fast Fax service. You will
need a Touch-Tone phone and a Fax machine (or equivalent). Choose
document 911 for a listing of technical bulletins
Technical Support
Your dealer or installer is the person who understands your network and Accton
products. If neither is available to help you, Accton technical support engineers
are available by Fax, mail or phone.
• Send your technical questions by Fax to:
Accton Taiwan: 886-3-5770-267
Accton USA: 408-452-8988