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Appendix C: Troubleshooting
165
MVP-7500/8400 Modero Viewpoint Wireless Touch Panels
If you decide NOT to ping for availability and the controller is off-line, or you have an incorrect TCP/IP
address, the program will try for 30-45 seconds to establish a connection.
Only One Modero Panel In My System Shows Up
Symptom: I have more than one Modero panel connected to my System Master and only one shows up.
Multiple NetLinx Compatible devices (such as MVP panels) can be associated for use with a single
Master. Each panel comes with a defaulted Device Number value of 10001. When using multiple panels,
it is necessary to assign different Device Number values to each panel.
1. Press and hold the two lower buttons on both sides of the display for 3 seconds to open the Setup
page.
2. Press the Protected Setup button (located on the lower-left of the panel page), enter 1988 into the
on-screen Keypad’s passwordfield, and press Done when finished.
3. Enter a Device Number value for the panel into the Device Number Keypad.
The default is 10001 and the range is from 1 - 32000.
Panel Behaves Strangely After Downloading A Panel File Or Firmware
Symptom: After downloading a panel file or firmware to a G4 device, the panel behaves strangely.
If the panel already contains a large enough file, subsequent downloads will take up more space than is
available and could often corrupt the Compact Flash. The demo file that typically ships with G4 panels is
one such file.
Symptoms include:
Having to repeat the download.
Inability to make further downloads to the panel. May get "directory" errors, "graphics
hierarchy" errors, etc., indicating problems with the Compact Flash.
Panel will not boot, or gets stuck on "AMX" splash screen.
Other problems also started after downloading to a new panel or a panel with a TPD4 file that takes up a
considerable amount of the available Compact Flash.
1. DO NOT download TPD4 files (of large size) over the demo pages, or any other large TPD4 file.
2. First download a small blank one page file to the G4 panel using the Normal Transfer option to
send/download the page.
3. Reboot the device.
4. Do your regular file or firmware download.