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ETHERNET PRINT SERVER
7.10 RTEL Troubleshooting
There is a diagnostic file in the /usr/spool/rtel directory that may be helpful
in finding problems. The job_status file contains any errors that occurred on
a particular print job, such as job aborted, invalid service name, or incorrect
password (for passworded services).This file should be examined if the RTEL
queue is not performing correctly. Entries in this file are time-stamped to
indicate when the error(s) took place; make sure when you look at these
error logs that the errors shown are for roughly the same time as the
problem(s) occurred. In addition, each error name in the log files has a
name that identifies roughly where the error took place, as follows:
• %Exxxxxx—Error reported by the host operating system itself. Error
names generally correspond to values for errors. See your system’s
documentation for more details.
• %LAT_xxxx—A reject code from the server. Generally indicates a
problem with the ETS setup or the server_hosts file.
• %PTY_xxxx—An error reported by the pty-specific startup routines.
• %RTEL_xxxxx—The host system could not initiate the connection
to the server properly. The message should indicate the reason.
The accompanying text should further isolate the error.
If a remote print queue does not work function properly, check the following
items:
1. Verify that the server’s correct name and IP address are in the /etc/hosts
file.
2. On the terminal server, verify that the server name and IP address match
the information obtained in step one. The server information should be
both SET and DEFINEd to the correct values.
3. Verify that the protections on the /usr/spool/rtel and
/usr/spool/rtel/files directories allow world read, write and execute.
4. If printing from an LPR type system, verify that the spooling directory
/usr/spool/rtel/queue_sd exists and is world writeable.
5. Verify that a link has been made from the lp or lpr filter program
(lp_filter or lpr_filter) to the file /usr/spool/rtel/queue_name. The
executable filter name is used to make the association between the queue
queue_name and the corresponding entry in the server_hosts file.
6. On the terminal server, verify that the service name specified matches
the name specified in the /usr/spool/rtel/server_hosts file.