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TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 1
12
Troubleshooting
Error messages
As with any sophisticated office product, errors may occur. If this happens, the fax
machine identifies the problem and displays an error message. The most common
error messages are shown below.
You can correct most problems by yourself. If you need additional help, call the
Brother fax back system (USA only).
In USA only: 1-800-521-2846
Troubleshooting and routine
maintenance
IMPORTANT
For technical help, you must call the country where you bought the fax machine.
Calls must be made from within that country.
ERROR MESSAGES
ERROR
MESSAGE
CAUSE ACTION
CHECK
CARTRIDGE
Your fax machine is out of ribbon or the print
cartridge is not properly installed.
Install the print cartridge again. (See
Changing the ribbon on page
12-10.)
CHECK
ORIGINAL
The originals were not inserted or fed
properly, or were too long. (See Original Jam
on page 12-2.)
Insert the original again.
CHECK PAPER The fax machine is out of paper. Add paper, and then press
Fax Start.
COMM. ERROR Poor phone line quality caused a
communication error.
Try the call again. If the problem
continues, call the telephone
company and ask them to check
your phone line.
CONNECTION
FAIL
You tried to poll a fax machine that is not in
Polled Waiting mode.
Check the other fax machine’s
polling setup.
COOLING DOWN The print head has overheated. Wait 30 minutes for it to cool.
COVER OPEN The cover is not closed completely. Close the cover.
DISCONNECTED The other person or other person’s fax
machine stopped the call.
Try to send or receive again.