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CHAPTER 4 TROUBLESHOOTING
4-9
Paper Handling
First, ensure that you are using paper that meets Brother recommended paper specifications. See “What kind of
paper can I use” in Chapter 1.
Problem Recommendation
The printer does not load
paper.
• If there is paper in the paper cassette, make sure it is straight. If
the paper is curled, you should straighten it before printing.
Sometimes it is helpful to remove the paper, turn the stack over
and put it back into the paper cassette.
• Reduce the amount of paper in the paper cassette, then try again.
• Check that manual feed mode is not selected in the printer
driver.
The printer does not feed paper
from the manual feed slot.
• Re-insert the paper firmly, one sheet at a time.
• Make sure the manual feed mode is selected in the printer driver.
The printer will not feed
envelopes.
• The printer can feed envelopes from the manual feed slot. Make
sure your application software is set up correctly to print on the
envelope size you are using. This is usually done in the page
setup or document setup menu of your software. See your
software application manual.
A paper jam has occurred.
• See “PAPER JAMS and how to clear them” below or the paper
jam instructional video on the CD-ROM.
The printer does not print to
the output tray.
• Close the rear cover.
The printer does not print on
the specified paper.
(Optional Lower Tray Unit
Only)
• Make sure that the cable is connected to the printer
• Make sure that the appropriate printer driver is selected.