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Error and maintenance messages B
As with any sophisticated office product, errors may occur and consumable items may have to be
replaced. If this happens, your machine identifies the error or required routine maintenance and
shows the appropriate message. The most common error and maintenance messages are shown
in the table.
You can correct most errors and perform routine maintenance by yourself. If you need more help,
the Brother Solutions Center offers the latest FAQs and troubleshooting tips:
Visit us at http://solutions.brother.com/
.
Using non-Brother supplies may affect the print quality, hardware performance, and machine
reliability.
Error Message Cause Action
2-sided Disabled The back cover of the machine
is not closed completely.
Close the back cover of the machine until it
locks into the closed position.
Access Denied The function you want to use is
restricted by Secure Function
Lock 2.0.
Call your administrator to check your Secure
Function Lock Settings.
Access Error The device was removed from
the USB direct interface while
the data was processing.
Press . Reinsert the device and try to print
with Direct Print.
Calibration
failed.
Calibration failed. Press OK and try it again.
Press and hold down to turn off the
machine.
Wait a few seconds, and then turn on the
machine again.
Perform the color calibration again using
the Touchscreen or the printer driver
(see Advanced User's Guide: Calibration).
Put in a new belt unit (see Replacing the
belt unit on page 91).
If the problem continues, call Brother
Customer Service or your local Brother
dealer.
Cartridge Error
Put the Toner
Cartridge back
inX
1
1
(X) shows the toner
cartridge color with
the problem.
(BK)=Black,
(Y)=Yellow,
(M)=Magenta,
(C)=Cyan.
The toner cartridge is not
installed correctly.
Pull out the toner cartridge and drum unit
assembly for the color that is indicated on the
Touchscreen. Remove the toner cartridge, and
put it back into the drum unit again. Put the
toner cartridge and drum unit assembly back in
the machine.
If the problem continues, call Brother Customer
Service or your local Brother dealer.