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Troubleshooting
103
B
Comm.Error Poor telephone line quality
caused a communication error.
Send the fax again or connect the machine to
another telephone line. If the problem
continues, call the telephone company and ask
them to check your telephone line.
Connection Failed You tried to poll a fax machine
that is not in Polled Waiting
mode.
Check the other fax machine’s polling setup.
Cooling Down
Wait for a while
The temperature of the drum
unit or toner cartridge is too
hot. The machine will pause its
current print job and go into
cooling down mode. During the
cooling down mode, you will
hear the cooling fan running
while the Touchscreen shows
Cooling Down, and Wait
for a while.
Make sure you can hear the fan in the machine
spinning and that the exhaust outlet is not
blocked by something.
If the fan is spinning, remove any obstacles
that surround the exhaust outlet, and then
leave the machine turned on but do not use it
for several minutes.
If the fan is not spinning, disconnect the
machine from the power for several minutes,
then reconnect it.
Cover is Open. The top cover is not completely
closed.
Close the top cover of the machine.
The fuser cover is not
completely closed or paper
was jammed in the back of the
machine when you turned on
the power.
Close the fuser cover located inside the
back cover of the machine.
Make sure paper is not jammed inside the
back of the machine, and then close the
fuser cover and press Start (see Paper is
jammed at the back of the machine
on page 116).
The ADF cover is not
completely closed.
Close the ADF cover of the machine.
The ADF cover is open while
loading a document.
Close the ADF cover of the machine, then
press .
Disconnected The other person or other
person’s fax machine stopped
the call.
Try to send or receive again.
Document Jam The document was not
inserted or fed correctly, or the
document scanned from the
ADF was too long.
See Document is jammed in the top of the ADF
unit on page 112 or Using the automatic
document feeder (ADF) on page 33.
DR Mode in Use The machine is set to
Distinctive Ring mode. You
cannot change the Receive
Mode from Manual to another
mode.
Set Distinctive Ring to Off (see Turning off
distinctive ring on page 51).
Error Message Cause Action