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Troubleshooting
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B
If you are having difficulty with your machine B
IMPORTANT
• For technical help, you must call the country where you bought the machine. Calls must be
made from within that country.
• If you think there is a problem with your machine, check the chart below and follow the
troubleshooting tips. You can correct most problems by yourself.
• If you need additional help, the Brother Solutions Center offers the latest FAQs and
troubleshooting tips.
Visit us at http://solutions.brother.com/
.
• Using non-Brother supplies may affect the print quality, hardware performance, and machine
reliability.
Printing difficulties
Difficulties Suggestions
No printout. Check that the correct printer driver has been installed and selected.
Check to see if the Touchscreen is showing an error message (see Error and
maintenance messages on page 102).
Check that the machine is online:
(Windows
®
7 and Windows Server
®
2008 R2)
Click the (Start) button > Devices and Printers. Right-click
Brother MFC-XXXX Printer and click See what's printing. Click Printer in the
menu bar. Make sure Use Printer Offline is cleared.
(Windows Vista
®
and Windows Server
®
2008)
Click the (Start) button > Control Panel > Hardware and Sound > Printers.
Right-click Brother MFC-XXXX Printer. Make sure Use Printer Online is not
listed. If it is listed, click this option to set the driver Online.
(Windows
®
XP and Windows Server
®
2003)
Click the Start button > Printers and Faxes. Right-click
Brother MFC-XXXX Printer. Make sure Use Printer Online is not listed. If it is
listed, click this option to set the driver Online.
(Windows
®
8 and Windows Server
®
2012)
Move your mouse to the lower right corner of your desktop. When the menu bar
appears, click Settings > Control Panel. In the Hardware and Sound
(Hardware) group, click View devices and printers. Right-click the
Brother MFC-XXXX Printer > Seewhat’sprinting. If printer driver options
appear, select your printer driver. Click Printer in the menu bar and make sure
that Use Printer Offline is not selected.
Call your administrator to check your Secure Function Lock settings.
The machine is not printing or has
stopped printing.
Press .
The machine will cancel the print job and clear it from the memory. The printout
may be incomplete.