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Troubleshooting
131
B
1
For Windows Server
®
2012: Hardware.
2
For Windows
®
XP, Windows Vista
®
, Windows Server
®
2003 and Windows Server
®
2008:
Brother MFC-XXXX BR-Script3.
3
For Windows
®
XP, Windows Vista
®
, Windows Server
®
2003 and Windows Server
®
2008: Properties.
Other difficulties
Difficulties Suggestions
The machine will not turn on. Adverse conditions on the power connection (such as lightning or a power surge)
may have triggered the machine’s internal safety mechanisms. Press and hold
down to turn off the machine and unplug the power cord. Wait for ten
minutes, then plug in the power cord and press to turn on the machine.
If the problem is not solved, turn off the machine. If you are using a backup battery
or surge suppressor device, disconnect it to make sure it is not the problem. Plug
the machine’s power cord directly into a different known working wall outlet and
press to turn on the machine.
The machine cannot print EPS data
that includes binary with the
BR-Script3 printer driver.
(Windows
®
)
To print EPS data, do the following:
a For Windows
®
7 and Windows Server
®
2008 R2:
Click the (Start) button > Devices and Printers.
For Windows Vista
®
and Windows Server
®
2008:
Click the (Start) button > Control Panel > Hardware and Sound >
Printers.
For Windows
®
XP and Windows Server
®
2003:
Click the Start button > Printers and Faxes.
For Windows
®
8 and Windows Server
®
2012:
Move your mouse to the lower right corner of your desktop. When the menu
bar appears, click Settings > Control Panel. In the
Hardware and Sound
1
group, click View devices and printers.
b For Windows
®
7, Windows
®
XP, Windows Vista
®
, Windows Server
®
2003,
Windows Server
®
2008 and Windows Server
®
2008R2:
Right-click the Brother MFC-XXXX
2
icon and select Printer properties
3
,
and then select Brother MFC-XXXX BR-Script3.
For Windows
®
8 and Windows Server
®
2012:
Right-click the Brother MFC-XXXX BR-Script3 icon, select
Printer properties.
c From the Device Settings tab, choose TBCP (Tagged binary
communication protocol) in Output Protocol.
(Macintosh)
If your machine is connected to a computer with a USB interface, you cannot print
EPS data that includes binary. You can print the EPS data at the machine through
a network. For help installing the BR-Script3 printer driver through the network,
visit the Brother Solutions Center at http://solutions.brother.com/
.