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Chapter 9
Caller ID (Caller IDentification)
Caller ID is a telephone service that allows the subscriber to see a display of the caller’s phone
number as the telephone rings. It is a fast way to screen your calls. You can respond quickly to calls
you missed, because Caller IDs are received and stored in your machine’s memory.
Advantages of Caller ID
For Business
All businesses profit from a quicker response to customer calls. Businesses that provide mail order
services, memory-lending services or provide confidential information, can protect themselves from
false orders or acceptance of false identification.
At Home
Residential customers can protect themselves from unwanted calls.
How Does the Caller ID Work?
The Caller ID Appears on the Display When Your Telephone Rings
As your telephone rings, the display shows you the caller’s phone number. Once you pick up the
handset, the caller’s ID disappears. You will see up to the first 16 characters of the number on the
display.
Helpful Hints
■
If # UNAVAILABLE appears on the display, it means that the call came from outside your
caller ID service area. *
■
If # WITHHELD appears on the display, it means the caller intentionally blocked the
transmission of his/her ID. *
■
If no caller ID was transmitted to your fax machine, PICK UP PHONE will remain on the
display.
* Depends on network Function.
Viewing Caller ID List
Caller ID memory stores information for up to thirty calls; when the thirty-first call comes in,
information about the first call is erased. You can scroll through Caller ID information to review
those calls made to your fax machine.
1
Press Menu/Set, 0, 2.
2
Press or to select DISPLAY ID and press Menu/Set.
If the name was not received, it will not be displayed.
3
Press or to scroll through the Caller ID memory to select the Caller ID you want to
view and press Menu/Set.
The next screen shows the caller’s telephone number and the date and time of the call.
4
Press or to return to the Caller ID listing—OR—Press Stop/Exit.
To get the Caller ID Service: apply for the Caller ID service at your local
telephone company, if available.