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Troubleshooting and Maintenance
81
MAINTENANCE
Difficulty with Operation
If you think there is a problem with sending or printing quality of your fax machine, make a copy
first. If the copy quality looks good then the problem may not be your fax machine. Check the
difficulties below and follow the suggestions to help resolve your problems.
DIFFICULTY SUGGESTIONS
Printing or Receiving Faxes
Condensed Print and
Horizontal Streaks;
Top and Bottom of Sentences
Cut Off
This can be caused by static or interference on the telephone line.
You can make a copy using the Copy function and see if the same
problem occurs. If the copy is also bad, call your Brother dealer for
service.
Vertical Black Lines When
Receiving
The sender’s scanner may be dirty. Ask the sender to make a copy
to see if the problem is with the sending machine. Try receiving
from another fax machine. If the problem continues, contact the
Brother dealer for service.
Phone Line or Connections
Fax Machine Does Not
Answer When Called
Make sure the machine is in the correct receiving mode for your
setup (either FAX, F/T (FAX/TEL) or TAD). Check for dial tone. If
possible, call your machine to hear it answer. If there is still no
answer, check the telephone line cord connection. Connect a
standard telephone handset to the machine’s telephone jack. If there
is no ringing when you call your machine, call your Telephone
Company to check the line.
No Dial Tone on the Handset Press Speaker Phone (for FAX-737MC only)—OR—Lift the
handset. If you hear no dial tone, check telephone line cord
connections at the machine and wall jack. Check that the handset is
connected to the machine’s handset jack. Test the wall jack with
another single line telephone. If no dial tone on the wall outlet, call
your Telephone Company.
Sending Faxes
Poor Transmitting Quality Try changing your resolution to FINE or S.FINE. (See Resolution,
page 20.) Make a copy to verify the machine’s scanner operation.
Dialling Does Not Work Check for a dial tone.
Change TONE/PULSE setting. (See Setting the Dialling Mode
(Tone/Pulse) (Not available in New Zealand), page 12.)
Check all line cord connections.
Check power cord connection.
Send a manual fax by pressing Speaker Phone (for FAX-737MC
only)—OR—Lifting the handset, and dialling the number. Wait to
hear fax receiving tones before pressing Fax Start.