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6 - 1 TROUBLESHOOTING
6
LCD messages
If any problems occur, the printer automatically stops printing, diagnoses the problem, and displays the
resulting message on the LCD to alert you. Take the appropriate action, referring to the following tables.
If you cannot clear the problem, call the dealer you bought the printer from or Brother Customer Service.
Troubleshooting
If you do not follow the instructions for using the printer, you may be responsible for all repairs.
The LCD names for the paper trays are as follows.
Upper paper tray TRAY 1
Multi-purpose tray MP TRAY
Optional Lower tray TRAY 2
Error messages
Error message Action
BACK TRAY CLOSED Open the back output tray. Push down the two blue levers, and then press Go.
BACK TRAY OPEN Close the back output tray located at the back of the printer.
BUFFER ERROR Check the Interface settings.
CARD ERROR Make sure of the following:
The CompactFlash
TM
card is installed properly.
The installed CompactFlash
TM
card is formatted properly
Turn off the printer. Wait a few seconds, then turn it on again. If this error message
appears again, replace the CompactFlash
TM
card with a new one.
CARTRIDGE ERROR Take out the toner cartridge and put it back into the printer again. See Replacing the
toner cartridge on page 5-3.
CHECK NET BOARD The istalled network board is not compatible. Please install the recommended network
board.
CHECK NET VER. The firmware version of the installed network board is not up to date. Please update the
firmware by accessing the Brother Solutions Center at http://solutions.brother.com
CLEAN DRUM UNIT Open the front cover. Take out the drum unit assembly. Gently slide the blue tab of the
drum unit across several times.
DIMM ERROR Re-install the DIMM correctly.
Turn off the printer. Wait a few seconds, and then turn it on again. If this error message
appears again, replace the DIMM with a new one.
DOWNLOAD FULL Add more memory. See Installing additional memory on page 4-12.
DX LEVER ERROR Move the lever at the back of the printer to the correct paper size position; A4, Letter or
Legal
ERROR FUSER Turn the power switch off, wait a few seconds and then turn it on again.
Leave the printer for 15 minutes with the power on.
FONT FULL Add more memory. See Installing additional memory on page 4-12.